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Refund Policy

Effective Date: 9/18/2025

At Quality Appliances and Furniture LLC, we are committed to providing our customers with reliable appliances and professional services. This Refund Policy outlines how refunds and returns are handled for purchases made in-store or arranged directly with our team. Please note that no sales are conducted through our website — this policy applies only to transactions made at our physical location or through direct service arrangements.

 

1. Returns and Refund Eligibility

  • New Appliances: New appliances may be eligible for return or exchange if they are unused, in original condition, and returned within 7 days of purchase. All original packaging, manuals, and accessories must be included.

  • Refurbished Appliances: Refurbished appliances are sold with a store warranty. Returns or exchanges are available within 7 days of purchase if the appliance experiences a covered issue and cannot be repaired.

  • Parts and Accessories: Parts and accessories are non-refundable unless defective at the time of purchase.

  • Special Orders: Special orders or custom requests are final sale and not eligible for refund unless defective or damaged upon delivery.

 

2. Service Calls and Repairs

  • Service call fees are non-refundable once the technician has arrived at the property.

  • If a repair cannot be completed due to parts availability, we will provide options for re-scheduling, replacement, or applying the service fee toward a new appliance purchase when applicable.

 

3. Refund Process

  • To request a refund, please contact us at (562) 687-0400 or email us at manager@qualityappliancesllc.com.

  • Refunds will be issued using the original method of payment. Please allow 5–7 business days for processing once the return is approved.

 

4. Damaged or Defective Items

  • Customers must report damaged or defective appliances within 48 hours of delivery or installation.

  • Our team will inspect the product and determine whether a repair, replacement, or refund is the appropriate resolution.

 

5. Non-Refundable Items

The following are not eligible for refund:

  • Delivery and installation fees

  • Haul-away fees

  • Service call fees (once performed)

  • Appliances damaged after delivery due to misuse, neglect, or improper installation by a third party

 

6. Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please contact us:

Quality Appliances and Furniture LLC
9300 Alondra Blvd
Bellflower, CA 90706
Phone: (562) 687-0400
Email: manager@qualityappliancesllc.com

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